Aeroméxico Expands Global Reach to Serve Millions with High-Availability Deployment and Innovation on Pantheon.

Challenge: Always-On, No Matter What

With millions of customer visits a month, Aeroméxico needed to innovate web and mobile development, ensure high performance, and strengthen critical availability and reliability. The airline also sought to align design standards to support cross-promotional campaigns with Delta efficiently.

The IT organization swung into action to select a new web platform. Core requirements included a high-availability platform that would remain available to customers even during server downtime. The Aeroméxico team looked to improve the efficiency and pace of its DevOps team’s web and app development. The team also added a second instance of Drupal for an active/active deployment, which protected website data and kept visitors from experiencing errors on the front end. 

Finally, the team needed to deploy resource monitoring to manage heavy traffic for seasonal ticket sales, which in the past had overwhelmed the website and led to lost business and unhappy customers.

Why Pantheon: A WebOps Platform that Delivers 

Aeroméxico turned to Pantheon and its proven track record of enterprise-level reliability, uptime and performance. Expert training allowed the teams to reap the benefits of the platform rapidly.

Pantheon’s high-availability architecture coupled with an active/active deployment solved the airline’s biggest challenge: Keeping the site online even under heavy traffic conditions.

The support team of Pantheon is great, very responsive, and very fast. We get expert answers within the first 15 minutes of asking a question or reporting an issue."

— Daniela Soler, Systems Development Manager

Results: Confidence, Reliability and Great Customer Experiences 

By choosing Pantheon as its web platform, the Aeroméxico teams immediately won back valuable time and resources from managing its tech stack. Developers put the saved time back into developing user-facing features to enhance the customer experience.

Downtime is a thing of the past with the active/active high-availability configuration, even with millions of monthly customer visits and even higher traffic during sales events. Performance monitoring runs from Pantheon’s dashboard, which frees up developer and IT time. 

Utilizing Pantheon’s training program and tools like Multidev and Terminus, Aeroméxico adopted WebOps practices with confidence and unlocked new levels of productivity for its web team.

Daniela Soler,  Aeroméxico’s Systems Development Manager, also appreciates Pantheon’s expert Drupal support for critical modules like Drupal’s multilingual translation capabilities for their websites, mobile apps,and airport kiosks. No matter where a customer is accessing the Aeroméxico site, Pantheon reliably delivers the content.

Pantheon gives us the freedom to spend more time on delivering great experiences to our customers. 

— Daniela Soler, Systems Development Manager